United States of America: Audio-Visual manager, GHSCO

Organization: Chemonics
Country: United States of America
Closing date: 23 Jan 2020

Chemonics seeks an Audio-Visual Support Manager, to work within its Global Health and Supply Chain Office (GHSCO) located in Arlington, VA. This is an exciting opportunity to offer technology oversight and management services to support Chemonics’ users and projects. The manager will develop, implement, and promote standards, systems, and resources for supporting Chemonics’ Crystal City users in conjunction with the Facilities and Technology (F&T) team, as well as those participating with proposals and projects. The successful candidate will identify and promote customer support services, contribute to new business efforts, and will effectively communicate the connection between all duties and responsibilities with the larger goals of the company. We are looking for individuals who have a passion for making a difference in the lives of people around the world.

Responsibilities include:

  • Provide Audio/Video (A/V) support, which includes assisting and training end-users on the proper use of A/V equipment and new corporate hardware and software applications

  • Set-up, maintenance, monitoring, and troubleshooting of conference room A/V equipment such as microphones, speakers, video displays, projectors, digital video cameras, recording equipment, connecting wires and cables, sound and mixing boards for events and functions such as presentations and conferences

  • Identifies, troubleshoots, and resolve issues with A/V and technology components

  • Liaise with 3rd party A/V support as appropriate

  • Responsible for day-to-day management of frontline support for staff. Manages the Help Desk ticket queue, allocating resources, and communicating with staff as appropriate

  • Manages and attends high-level meetings requiring A/V

  • Proactively maintains A/V equipment as necessary and ensures that supplies are available

  • Assists users with routine application and hardware problems, shares best practices, and utilizes application knowledge with users

  • Manages technical knowledge-base for internal F&T and users to access

  • Responsible for handling problem recognition, research, resolution and follow-up for user problems; escalates more complex problems to Tier 2 and Tier 3 technical staff

  • Provides formal and informal training to users

  • Documents technical systems process and procedures and gets actively involved in promoting new technologies or new systems or procedures

  • Provides leadership and visibility in Information and Communications Technology to our client and external organizations; supervises F&T A/V support engineers and other consultants within GT&I on procurements, project start-ups, and technical assignments to ensure adherence to regulations and procedures; works with other F&T teams to standardize home office and project office set up to accommodate enterprise application deployment and other new technologies

  • Takes direct, appropriate and timely action to meet client needs and resolve basic issues

  • Effectively communicates the functions, roles and responsibilities of F&T support and consulting within the department to home office staff

  • Maintains and expands technical knowledge in F&T support and consulting by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies and Chemonics practice networks

  • Contributes to the expansion of Chemonics’ knowledge management system

  • Consistently produces work products in conformance with Chemonics’ and clients’ standards

  • Undertakes assignments on projects or special initiatives as appropriate

  • Liaises regularly with new business staff to understand and better respond to clients’ needs

  • Manages relationships with external clients, vendors, partners, and consultants that serve to enhance Chemonics’ reputation

  • Participates in the development of the department’s strategic plans, training materials and tools

  • Supervises, develops, and evaluates assigned staff. Ensures that staff receives regular constructive performance feedback, prompt resolution of problems, and time and opportunity to grow professionally

  • Facilitates meetings, and is responsible for developing agendas to achieve stated group goals, documenting progress, agreements, and issues and providing follow up assistance to groups

  • Defines team roles and responsibilities clearly and concisely, promotes strategies for effective teamwork and leadership development, and cultivates collaborative working relationships across the company

  • Serves as acting director as required

  • Performs other tasks and responsibilities required by supervisor

Qualifications:

  • Bachelor’s degree or equivalent relevant work experience required

  • Minimum three years’ technical A/V experience with increased responsibility or team lead experience required

  • Ability to conceptualize, plan, manage, and support network environments. Demonstrated understanding of Microsoft operating systems, Microsoft Office applications, networking, and PC hardware

  • Previous experience installing/supporting Polycom Trio and Group systems, Surface Hubs, Crestron RL2, required

  • Excellent oral and written communication skills, including the ability to present ideas in a user-friendly language to non-technical staff and end users

  • Help desk manager certification desired

  • Experience with Cherwell a plus

  • Ability to solve technical, managerial or operational problems and evaluate options based on relevant information, resources, well-rounded experience, and knowledge

  • Possess a thorough understanding of technology support and consulting, including problem solving, and evaluating options based on relevant information, resources, well-rounded experience, and knowledge

  • Ability to work both independently and as part of a team

  • Experience living or working in developing countries preferred

  • Willingness to work overseas for up to 4-8 weeks per year and to consider long-term overseas assignments

  • Strong organizational and work prioritization skills and attention to detail

  • Supervisory experience a plus

  • Demonstrated leadership, versatility, and integrity

  • Knowledge of company’s main client and its operations preferred

How to apply:

Application Instructions

:

Apply through our Career Center at https://chu.tbe.taleo.net/chu02/ats/careers/requisition.jsp?org=CHEMONICS&cws=1&rid=3528 by January 23, 2020. No telephone inquiries, please. Finalists will be contacted.

Chemonics is an equal opportunity/Affirmative Action employer and does not discriminate in its selection and employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability, protected veteran status, genetic information, age, or other legally protected characteristics. Military veterans, AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply.

Owned entirely by employees, Chemonics is an ISO-9001 certified international development company. For more than 40 years, we have partnered with local and international organizations to promote social and economic change around the world.

The protection of your personal data is important to Chemonics. If you are located in the EU, please read our EU Recruiting Data Privacy Notice to learn how we process your personal data.

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